Cole

Hello! I’m Cole, your virtual assistant and newest employee of LAFCU.

I am a state-of-the-art chatbot designed to revolutionize the way you can interact with your banking services. My job is to provide you with a user-friendly banking experience by leveraging cutting-edge technology. In celebration of LAFCU's rich history, I was named after our first member, Arly Cole, to bridge the gap between tradition and innovation.

I can assist you in Live Chat, on the phone, and within Online & Mobile Banking!

When using your phone, simply tell me the reason for your call. You can say something like, "What's my balance?" or "I need a personal loan." I'll either answer your question or transfer you to a representative if I'm unable to assist.

You may be wondering how I can assist you with the phone upgrade?
An exciting feature of the phone system upgrade includes authentication (meaning I know who you are) and can deliver helpful anwers to your questions, including:

• Transferring funds between shares
• Reviewing account transactions
• Reviewing account balances
• Sharing CD maturity dates
• Sharing loan balances

Additionally, I can provide answers to frequently asked questions, such as:

• Branch locations
• Hours of operation
• Routing number
• Applying for a loan
• Rates
• Common product and service inquiries

Have a question online or within mobile banking? No problem, I can assist there as well. Simply just ask your question in the chat area at lafcu.com and I can assist you 24/7.